Teignview Veterinary Group Ltd.

About Us
Teignview Veterinary Group Ltd. strive to bring the very best in veterinary supplies and diets in the most cost-effective and efficient way. Teignview Veterinary Group Ltd. are not soley internet based; we have three surgery practices based in Devon and we are more than happy to answer any telephone queries. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Teignview Veterinary Group Ltd.
Teignview Surgery
Dawlish
EX7 9QH
United Kingdom

Phone: 01626 778882
Fax: 01626 879105
Email: orders [at] teignviewveterinarygroup [dot] co [dot] uk

Teignview Veterinary Group Ltd. is registered in England and Wales: Company Reg Number: 04492416

Making A Purchase
Making a purchase could not be easier. Simply browse our store and add any items that you wish to buy into the shopping cart. When you are ready to pay for your goods, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept payment from all major credit cards (except for American Express). All credit cards are processed via a third-party secure server for total security and peace of mind. As part of the order process, we will require the cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. Cheque or postal orders are accepted although we cannot despatch the goods until payment has been cleared which can take at least 14 working days. Ownership and title in the goods will only pass to the customer upon receipt of full payment.

If you are shopping from outside the UK, simply place your order and your credit card company will convert the transaction to your own currency.

When confirmation of an order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
At present, all orders are to be collected from our surgery premises.

Supply Schedule
We endeavour to dispatch all stock items within two working days. Non-stock items and larger orders may take longer before they are dispatched.

Back Orders
If your item(s) are not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
VAT is included with all orders, at the rate set at the time of the order.

Credit Card Security
When the order is placed online, credit card details are encrypted via a third party secure server using 128 bit encryption. No credit card details are forwarded to us, and they are not held in clear text on any web site.

Guarantee
We guarantee your satisfaction. All of our products are guaranteed by the customer and should reach you in good condition. If for any reason you are unhappy with the goods recieved, please return them to us in thier original packaging and we will be happy to refund your money.

The guarantee excludes faults caused by accident, neglect or misuse by the customer. The full cost of service will be charged if no fault is found with your product. You do have the right to have an independent expert assess your goods if you feel this is necessary.

If goods arrive in a damaged or unsatisfactory condition you must make a note on the couriers delivery consignment note. You don't have to open the item to inspect the goods inside. This applies to visual damage that can be seen on the outside only.

The customer is responsible for returning any goods at their own expense. Damaged or faulty goods on arrival are excluded from this. If your product should fail within this period, our customer services department will arrange for repair by the manufacturer's authorised service agents.

For any questions or queries, please call: 01626 778882 Monday - Friday 9.00am to 5.30pm. Saturday 10.30am to 12.30 pm.

Reaching Us
If you need to reach us, please email us using the link on the store page.

Alternatively, you can contact us on:
PHONE: 01626 778882 (International +44 01626 778882)
FAX: 01626 879105

or write to us at:
Teignview Veterinary Group Ltd.
Teignview Surgery
Dawlish
EX7 9QH
United Kingdom

Privacy Policy
Teignview Veterinary Group Ltd. do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Forum Privacy Policy

This policy explains in detail how "Teignview Veterinary Surgery Forum" along with its affiliated companies (hereinafter "we", "us", "our", "Teignview Veterinary Surgery Forum", "http://teignviewveterinarygroup.co.uk/forum") and phpBB (hereinafter "they", "them", "their", "phpBB software", "www.phpbb.com", "phpBB Group", "phpBB Teams") use any information collected during any session of usage by you (hereinafter "your information").

Your information is collected via two ways. Firstly, by browsing "Teignview Veterinary Surgery Forum" will cause the phpBB software to create a number of cookies, which are small text files that are downloaded on to your computer’s web browser temporary files. The first two cookies just contain a user identifier (hereinafter "user-id") and an anonymous session identifier (hereinafter "session-id"), automatically assigned to you by the phpBB software. A third cookie will be created once you have browsed topics within "Teignview Veterinary Surgery Forum" and is used to store which topics have been read, thereby improving your user experience.

We may also create cookies external to the phpBB software whilst browsing "Teignview Veterinary Surgery Forum", though these are outside the scope of this document which is intended to only cover the pages created by the phpBB software. The second way in which we collect your information is by what you submit to us. This can be, and is not limited to: posting as an anonymous user (hereinafter "anonymous posts"), registering on "Teignview Veterinary Surgery Forum" (hereinafter "your account") and posts submitted by you after registration and whilst logged in (hereinafter "your posts").

Your account will at a bare minimum contain a uniquely identifiable name (hereinafter "your user name"), a personal password used for logging into your account (hereinafter "your password") and a personal, valid e-mail address (hereinafter "your e-mail"). Your information for your account at "Teignview Veterinary Surgery Forum" is protected by data-protection laws applicable in the country that hosts us. Any information beyond your user name, your password and your e-mail required by "Teignview Veterinary Surgery Forum" during the registration process are at our digression what is mandatory and what is optional. In all cases, you have the option of what information in your account is publicly displayed. Furthermore, within your account, you have the option to opt-in or opt-out of automatically generated e-mails from the phpBB software.

Your password is ciphered (a one-way hash) so that it is secure. However, it is recommended that you do not reuse the same password across a number of different websites. Your password is the means of accessing your account at "Teignview Veterinary Surgery Forum", so please guard it carefully and under no circumstance will anyone affiliated with "Teignview Veterinary Surgery Forum", phpBB or another 3rd party, legitimately ask you for your password. Should you forget your password for your account, you can use the "I forgot my password" feature provided by the phpBB software. This process will ask you to submit your user name and your e-mail, then the phpBB software will generate a new password to reclaim your account.

Returns Policy
We aim to ensure taht our products are of the highest quality. However, if you do experiance problems with your purchase, please call 01626 778882. and we will advise you on the best course of action.

We cannot be held responsible for any goods that are returned without an authorised returns number. This can be obtained by calling the number above.

The customer is responsible for ensuring that any returned goods are packaged safely and securely, preferably in its original packaging, and that the goods are sent via a reputable, trackable courier service.

We will reimburse any carraige costs incurred due to faulty goods, however the customer is responsible for any costs incurred due to any damages caused by user error.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Forum Rules

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