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Feedback

This is where you can tell us what you think of our services! Simply fill in the form below and press 'submit' at the bottom. No personal information is collected here as all feedback is confidential.

Please tick the boxes that most closely match your opinion.


Which surgery do you use?

Dawlish

Teignmouth

Torquay

 

Surgery Facilites

 
1. Do we have adequate access, is it easy to park nearby? Poor

Below Average

Average

Better Than Average
Excellent

2. Do we keep the premises in good decorative order? Poor

Below Average

Average

Better Than Average
Excellent

3. Do we have a comfortable and spacious waiting area? Poor

Below Average

Average

Better Than Average
Excellent

4. Do we have a clean and tidy waiting area? Poor

Below Average

Average

Better Than Average
Excellent

5. Do we have clean and tidy consulting rooms? Poor

Below Average

Average

Better Than Average
Excellent

6. Have adequate privacy when consulting or raising concerns you may have? Poor

Below Average

Average

Better Than Average
Excellent

Availability

 
1. Are we easy to contact by telephone? Poor

Below Average

Average

Better Than Average
Excellent

2. Are we able to make a time convenient to you? Poor

Below Average

Average

Better Than Average
Excellent

3. Are we able to provide an appointment to see the vet of your choice? Poor

Below Average

Average

Better Than Average
Excellent

4. Is the vet you wish to speak to available to contact directly? Poor

Below Average

Average

Better Than Average
Excellent

5. If unavailable to your messages get answered promptly? Poor

Below Average

Average

Better Than Average
Excellent

6. Is there enough time in the consultation to cover all questions and worries? Poor

Below Average

Average

Better Than Average
Excellent

Information

 
1. Is the verbal information clear on treatment and post op care? Poor

Below Average

Average

Better Than Average
Excellent

2. Is general information on looking after pets available at the surgery? Poor

Below Average

Average

Better Than Average
Excellent

3. Are the waiting room displays relevant/tidy/interesting? Poor

Below Average

Average

Better Than Average
Excellent

4. Would meetings on pet care be of any interest? Poor

Below Average

Average

Better Than Average
Excellent

5. Are the staff easily identifiable? Poor

Below Average

Average

Better Than Average
Excellent

6. Would you like a news letter occasionally? Poor

Below Average

Average

Better Than Average
Excellent

7. If there are delays or changes to appointments are you given adequate warning? Poor

Below Average

Average

Better Than Average
Excellent

8. If there are delays are the reasons explained? Poor

Below Average

Average

Better Than Average
Excellent

9. If you call the surgery about your pet, is information available as to progress and reassurance as to what is happening? Poor

Below Average

Average

Better Than Average
Excellent

Interaction with practice staff

 
1. Is there a friendly greeting and a helpful caring approach by the reception staff? Poor

Below Average

Average

Better Than Average
Excellent

2. Are the reception staff competent and able to provide the basic information you require? Poor

Below Average

Average

Better Than Average
Excellent

3. Do you get a courteous and friendly service from the vets? Poor

Below Average

Average

Better Than Average
Excellent

4. Are the nursing staff competent, friendly and able to help with problems? Poor

Below Average

Average

Better Than Average
Excellent

5. Are all the staff well presented? Poor

Below Average

Average

Better Than Average
Excellent

Quality of the Interaction

 
1. Do the staff deal promptly with your requests? Poor

Below Average

Average

Better Than Average
Excellent

2. Was your appointment time accurate or did you have to wait a long time? Poor

Below Average

Average

Better Than Average
Excellent

3. Is the advise consistent and information provided by staff of good quality? Poor

Below Average

Average

Better Than Average
Excellent

Importance of different services offered

 
1. Is the emergency service important to you, if used does it work well? Poor

Below Average

Average

Better Than Average
Excellent

2. If required, are estimates of costs accurate? Poor

Below Average

Average

Better Than Average
Excellent

3. Do you get an itemised bill so you can see how costs were incurred? Poor

Below Average

Average

Better Than Average
Excellent

4. Is the credit card facility important? Poor

Below Average

Average

Better Than Average
Excellent

5. Is the ability to pay over the telephone important/useful? Poor

Below Average

Average

Better Than Average
Excellent

6. If used, was the admission process for leaving your pet with us easy? Poor

Below Average

Average

Better Than Average
Excellent

7. Is the facility to purchase pet food from the surgery and via our web site useful?? Poor

Below Average

Average

Better Than Average
Excellent

8. Is the home visiting service useful Poor

Below Average

Average

Better Than Average
Excellent

Special services

 
1. Are you aware of the special services we are able to provide in Heart, Skin, Eye and Surgery cases? Poor

Below Average

Average

Better Than Average
Excellent

2. Is the ability to pass cases to a more suitably qualified vet reassuring? Poor

Below Average

Average

Better Than Average
Excellent

3. Is it important that we maintain these services enabling the latest techniques to help resolve problems in the above areas? Poor

Below Average

Average

Better Than Average
Excellent

Overall

 
1. Do you feel we provide value for money? Poor

Below Average

Average

Better Than Average
Excellent

2. Do you feel there are areas which need improving? Poor

Below Average

Average

Better Than Average
Excellent

3. Other Comments  
   

© 2008 Teignview Veterinary Group Ltd.