Feedback

This is where you can tell us what you think of our services! Simply fill in the form below and press 'submit' at the bottom. No personal information is collected here as all feedback is confidential.

Please tick the boxes that most closely match your opinion.

Which surgery do you use?	Dawlish	Teignmouth	Torquay
Surgery Facilites
1. Do we have adequate access, is it easy to park nearby?	Poor	Below Average	Average	Better Than Average	Excellent
2. Do we keep the premises in good decorative order?	Poor	Below Average	Average	Better Than Average	Excellent
3. Do we have a comfortable and spacious waiting area?	Poor	Below Average	Average	Better Than Average	Excellent
4. Do we have a clean and tidy waiting area?	Poor	Below Average	Average	Better Than Average	Excellent
5. Do we have clean and tidy consulting rooms?	Poor	Below Average	Average	Better Than Average	Excellent
6. Have adequate privacy when consulting or raising concerns you may have?	Poor	Below Average	Average	Better Than Average	Excellent
Availability
1. Are we easy to contact by telephone?	Poor	Below Average	Average	Better Than Average	Excellent
2. Are we able to make a time convenient to you?	Poor	Below Average	Average	Better Than Average	Excellent
3. Are we able to provide an appointment to see the vet of your choice?	Poor	Below Average	Average	Better Than Average	Excellent
4. Is the vet you wish to speak to available to contact directly?	Poor	Below Average	Average	Better Than Average	Excellent
5. If unavailable to your messages get answered promptly?	Poor	Below Average	Average	Better Than Average	Excellent
6. Is there enough time in the consultation to cover all questions and worries?	Poor	Below Average	Average	Better Than Average	Excellent
Information
1. Is the verbal information clear on treatment and post op care?	Poor	Below Average	Average	Better Than Average	Excellent
2. Is general information on looking after pets available at the surgery?	Poor	Below Average	Average	Better Than Average	Excellent
3. Are the waiting room displays relevant/tidy/interesting?	Poor	Below Average	Average	Better Than Average	Excellent
4. Would meetings on pet care be of any interest?	Poor	Below Average	Average	Better Than Average	Excellent
5. Are the staff easily identifiable?	Poor	Below Average	Average	Better Than Average	Excellent
6. Would you like a news letter occasionally?	Poor	Below Average	Average	Better Than Average	Excellent
7. If there are delays or changes to appointments are you given adequate warning?	Poor	Below Average	Average	Better Than Average	Excellent
8. If there are delays are the reasons explained?	Poor	Below Average	Average	Better Than Average	Excellent
9. If you call the surgery about your pet, is information available as to progress and reassurance as to what is happening?	Poor	Below Average	Average	Better Than Average	Excellent
Interaction with practice staff
1. Is there a friendly greeting and a helpful caring approach by the reception staff?	Poor	Below Average	Average	Better Than Average	Excellent
2. Are the reception staff competent and able to provide the basic information you require?	Poor	Below Average	Average	Better Than Average	Excellent
3. Do you get a courteous and friendly service from the vets?	Poor	Below Average	Average	Better Than Average	Excellent
4. Are the nursing staff competent, friendly and able to help with problems?	Poor	Below Average	Average	Better Than Average	Excellent
5. Are all the staff well presented?	Poor	Below Average	Average	Better Than Average	Excellent
Quality of the Interaction
1. Do the staff deal promptly with your requests?	Poor	Below Average	Average	Better Than Average	Excellent
2. Was your appointment time accurate or did you have to wait a long time?	Poor	Below Average	Average	Better Than Average	Excellent
3. Is the advise consistent and information provided by staff of good quality?	Poor	Below Average	Average	Better Than Average	Excellent
Importance of different services offered
1. Is the emergency service important to you, if used does it work well?	Poor	Below Average	Average	Better Than Average	Excellent
2. If required, are estimates of costs accurate?	Poor	Below Average	Average	Better Than Average	Excellent
3. Do you get an itemised bill so you can see how costs were incurred?	Poor	Below Average	Average	Better Than Average	Excellent
4. Is the credit card facility important?	Poor	Below Average	Average	Better Than Average	Excellent
5. Is the ability to pay over the telephone important/useful?	Poor	Below Average	Average	Better Than Average	Excellent
6. If used, was the admission process for leaving your pet with us easy?	Poor	Below Average	Average	Better Than Average	Excellent
7. Is the facility to purchase pet food from the surgery and via our web site useful??	Poor	Below Average	Average	Better Than Average	Excellent
8. Is the home visiting service useful	Poor	Below Average	Average	Better Than Average	Excellent
Special services
1. Are you aware of the special services we are able to provide in Heart, Skin, Eye and Surgery cases?	Poor	Below Average	Average	Better Than Average	Excellent
2. Is the ability to pass cases to a more suitably qualified vet reassuring?	Poor	Below Average	Average	Better Than Average	Excellent
3. Is it important that we maintain these services enabling the latest techniques to help resolve problems in the above areas?	Poor	Below Average	Average	Better Than Average	Excellent
Overall
1. Do you feel we provide value for money?	Poor	Below Average	Average	Better Than Average	Excellent
2. Do you feel there are areas which need improving?	Poor	Below Average	Average	Better Than Average	Excellent
3. Other Comments